Refund policy

Return and Refund Policy

Effective Date: October 5, 2026

At CraftFitLab.shop, we want every order to arrive safely, accurately, and ready to become part of your everyday kitchen and home organization routine. Whether you have purchased a vegetable peeler, a refrigerator storage organizer, or a set of measuring spoons, we understand that a product needs to be practical, clean, functional, and consistent with the description presented on our website.

This Return and Refund Policy explains when products purchased through https://www.craftfitlab.shop/ may be returned, how to request a return, and how refunds are handled.

By placing an order with us, you acknowledge and agree to the terms described in this policy.

1. Eligibility for Returns

We generally accept eligible return requests made within 30 calendar days after the date of delivery.

To qualify for a return, the product should:

  • Be purchased directly through CraftFitLab.shop;

  • Be returned within the applicable return period;

  • Be unused or only minimally handled for reasonable inspection;

  • Be in substantially the same condition in which it was received;

  • Include the original packaging, accessories, components, and product materials when reasonably available;

  • Not have been intentionally damaged, modified, altered, contaminated, or misused.

Because our products include kitchen and household-use items, we may decline a return where the product has been used in a manner that makes it unsuitable for resale or presents a sanitation or safety concern.

2. Kitchen and Household Product Considerations

Certain products sold through CraftFitLab.shop are designed for direct household or food-preparation use.

For hygiene and product-safety reasons, customers should inspect products immediately after delivery and before placing them into regular use.

For example:

  • A vegetable peeler should be inspected for visible damage, defects, or missing components before use.

  • Refrigerator organizers should be inspected for cracks, deformation, or shipping damage before being loaded with food or other items.

  • Measuring spoons should be inspected for damage or missing pieces before use.

A product that has been materially used, stained, contaminated, or damaged after delivery may not qualify for a standard change-of-mind return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request:

  • Your order number;

  • The name and email address used for the order;

  • A description of the problem;

  • Photographs showing the product and packaging;

  • Photographs of any visible shipping damage;

  • Other information reasonably necessary to verify the claim.

If the issue is confirmed to have resulted from our fulfillment process, an incorrect shipment, or a product defect existing before ordinary customer use, we may provide an appropriate remedy, which may include a replacement, replacement component, store credit, or refund.

4. Return Request Procedure

Before sending any product back, please contact our customer service team at:

Email: [email protected]

Please include:

Subject: Return Request – [Order Number]

Your message should contain:

  1. Order number;

  2. Product name;

  3. Reason for the requested return;

  4. Date the order was delivered;

  5. Photographs when relevant.

Do not automatically mail merchandise to the business address unless we have provided return instructions. Unauthorized returns may experience processing delays.

5. Return Shipping

Unless the item is defective, damaged upon arrival, incorrectly shipped, or otherwise eligible for a seller-responsible return, the customer may be responsible for the cost of return shipping.

Where the return is caused by our error or an eligible product defect, we may provide appropriate return-shipping instructions or reimbursement where applicable.

Original shipping charges, if any, may be treated separately from the merchandise refund.

6. Refunds

Once an approved return is received and inspected, we will determine whether it satisfies the requirements of this policy.

If approved, the refund will generally be issued to the original payment method.

Refund processing times can vary depending on:

  • The payment provider;

  • The customer's bank or card issuer;

  • Payment-network processing times;

  • The time required to inspect and approve the returned merchandise.

A refund initiated by CraftFitLab.shop may therefore take additional business days to appear on the customer's statement.

7. Partial Refunds

A partial refund may be considered when an item has a minor issue that does not justify a complete return, subject to the circumstances of the order and the nature of the issue.

A partial refund is not guaranteed and will be determined on a case-by-case basis.

8. Non-Returnable Situations

A return may be refused when:

  • The return request falls outside the applicable return period;

  • The product was materially used or damaged after delivery;

  • The product has been intentionally altered;

  • The product is returned without sufficient information to identify the order;

  • The item has been contaminated or otherwise rendered unsuitable for resale;

  • Damage resulted from misuse, improper installation, improper storage, or failure to follow reasonable product instructions;

  • The customer simply returns an item without first following the return procedure.

Nothing in this section is intended to remove rights that cannot lawfully be waived under applicable law.

9. Exchanges

If an exchange is appropriate, we may offer a replacement depending on product availability.

If the requested replacement is unavailable, we may instead provide a refund or another appropriate resolution.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests received before the order enters fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Fraudulent or Abusive Return Activity

CraftFitLab.shop reserves the right to investigate unusual, fraudulent, or abusive return activity.

This may include repeated claims involving materially used merchandise, false damage reports, payment disputes inconsistent with order records, or other conduct that reasonably suggests misuse of the return process.

Any action taken will be consistent with applicable law.

12. Contact Information

For questions concerning returns, refunds, damaged merchandise, or order problems:

CraftFitLab.shop
Company: TRANSACTION MGMT. INC.
Contact Person: FELICIA DONTA CROSS
Email: [email protected]
Business Address:
2215 GERRY RD
SARASOTA, FL 34240
United States

Return Address:
2215 GERRY RD
SARASOTA, FL 34240
United States

We recommend contacting us before shipping a return so that the appropriate instructions can be provided.

13. Changes to This Policy

CraftFitLab.shop may update this Return and Refund Policy from time to time to reflect changes in our operations, products, payment methods, or applicable legal requirements.

The version published on the website will govern orders placed after its effective date, subject to applicable law.

14. Applicable Law

This policy shall be interpreted consistently with applicable laws of the State of Florida and applicable federal law.

Where a mandatory consumer protection requirement provides rights that are greater than or different from those described in this policy, those legally required rights will apply.